MacArena Guzman

Macarena Guzman currently serves as an AI Data Product Manager at Clearcover, where extensive A/B testing has led to a 32% containment rate for AI-driven customer service inquiries. Previously, in roles as Data Product Manager & Analytics and Associate Machine Learning Data Product Manager at Clearcover, Macarena designed performance dashboards and conducted in-depth analyses to enhance machine learning models and streamline workflows. Macarena's academic background includes a Master of Science in Computer Science and Public Policy from the University of Chicago, as well as a certificate in Data Analytics from the University of Pennsylvania. Earlier professional experiences include serving as a Graduate Teaching Assistant, Research Assistant, and Financial Data Analyst, contributing to various projects across multiple organizations, including JPMorgan Chase & Co. and Comisión para el Mercado Financiero.