Marissa Hernandez

Marissa Hernandez is a strategic leader with extensive experience in Customer Experience, Internal Communications, Culture, and Change Management across various organizations. Currently serving as the Head of Customer Experience Communication & Change Management at CLEBER, Marissa drives customer-centric transformation and fosters collaboration. As an Adjunct Professor at Tecnológico de Monterrey, Marissa empowers students in Leadership and Personal Branding. Previous roles include managing communication and change initiatives at HEINEKEN MÉXICO and OXXO, as well as leading cultural transformation efforts at Sigma. Marissa's educational background includes a Master's Degree in Organizational Development from Universidad de Monterrey and various certifications in leadership and marketing from prestigious institutions such as Harvard University and Stanford University.