Jo Ngan

Jo Ngan is an experienced customer support professional currently serving as a Senior Customer Happiness and Support Executive at Cledara since October 2021. In this role, Jo effectively responds to customer inquiries, identifies needs for feature enhancements, and troubleshoots technical issues. Previously, Jo held positions at TransPerfect as a Customer Happiness and Support Executive and as a Player Support Agent, where analytical skills and bilingual communication were utilized to resolve player issues and improve the gaming experience. Jo’s background in education includes roles as a Language Assistant at IES Isaac Newton, an English Teacher at FunTalk, an Education Consultant at i-Learner Education Centre, and a Dance Instructor at Melissa Kong School of Ballet. Jo holds a Bachelor of Arts in English Language and Literature from The Chinese University of Hong Kong and a Trinity CertTESOL from Oxford TEFL.