Alaa Aldandachi

Technical Support Engineer at Cleura

Alaa Aldandachi has a diverse work experience spanning over several years. Alaa currently holds the position of Technical Support Engineer at Cleura since January 2023. Prior to this, from May 2022 to May 2023, they worked as a Python and Web developer instructor at Studieförbundet Vuxenskolan, where they mentored students in kick-starting their coding careers and provided in-depth explanations on programming concepts.

From February 2020 to July 2021, Alaa worked as a Junior Case Manager at Swedworks AB, where they handled student application forms, communication with government entities, created report dashboards for executives, and prepared informational presentations.

Before that, they worked as an Information Technology Help Desk Support at Dar Alalson from March 2010 to February 2013. Alaa also served as an Administrative Secretary at Dar alalson from September 2009 to February 2013, where they creatively edited and managed printing processes, scheduled classes, updated the website, and redesigned it periodically.

In their earlier years, Alaa worked as a Network Administrator at Audionet from December 2007 to December 2010, where they designed and set up Windows networks and maintained computer systems. Alaa also worked as a System Administrator at Click Cybercafe during the same period, where they designed and set up Windows networks for cybercafés, completed projects under budget and before the deadline, and conducted monthly maintenance.

Overall, Alaa Aldandachi possesses experience in technical support, instruction, case management, help desk support, secretary duties, network administration, and system administration.

Alaa Aldandachi has a diverse education history, with a focus on computer programming and specific applications. In 2010, they completed a course in Network and System Administration/Administrator at New Horizon. They then pursued further education in the field of Python at Blekinge Institute of Technology from 2019 to 2020, where they completed the "Match IT" program. Additionally, from 2022 to 2024, Alaa is currently enrolled in an ongoing Yrkeshögskoleutbildning (professional higher education program) in Computer Programming, Specific Applications at Folkuniversitetet.

Alaa has also obtained several certifications to further their skills and knowledge. These include certifications such as the AWS Cloud Practitioner Essentials Day, AWS Technical Essentials Day, AWSome day online conference, and Amazon Web Services Cloud Practitioner from Amazon Web Services (AWS). They have also acquired certifications related to Windows Server 2016, including Configure Hyper-V, DHCP, DNS, High Availability, IP Addressing, Installation and Configuration, Manage, Monitor, and Maintain Servers, and Storage Services, all from LinkedIn. Furthermore, Alaa holds a certification in Introduction to Programming Using Python from Blekinge Institute of Technology and Microsoft Office 365 certification from the same institution. They have also received certifications in Windows Server 2008 Active Directory Configuration from Microsoft.

Most recently, Alaa obtained the AWS Certified Solutions Architect – Associate certification from Amazon Web Services (AWS) in April 2022, as well as the AWS Certified Cloud Practitioner certification in December 2021. Alaa also has some pending certifications related to Windows 7 configuration and Windows Server 2008 application infrastructure and network infrastructure configuration from Microsoft.

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Timeline

  • Technical Support Engineer

    January, 2023 - present