Amy McNiel

Amy McNiel has over 25 years of experience in IT support and quality assurance, currently serving as a Systems Engineer I with Field Service Vulnerability and Response at Cleveland Clinic since February 2019. In this role, Amy coordinates a team of field technicians to manage desktop system reimaging for approximately 12,300 Windows-based desktop systems, while building strong relationships across more than 50 Cleveland Clinic locations to ensure efficient upgrades. Prior experience includes managing IT support at DDR Corp., where Amy transformed the support function into a highly capable team, and working as a QA Analyst at both DDR Corp. and Cole Vision Corporation, focusing on application testing and quality assurance processes. Amy began her career as a Service Center Supervisor at Cole National Corporation and holds a BA in Business Management and Marketing from Cleveland State University.