Francisco Ojeda (Cisco)

Francisco "Cisco" Ojeda, CSM, has a diverse work experience in the technology industry. Francisco "Cisco" began their career at SAS in 1995, where they served as a Senior Principal Systems Engineer. During their time there, they provided customer support for enterprise-class products and solutions for Fortune 500 companies. Francisco "Cisco" also collaborated with product managers and other engineers to develop strategic solutions and demonstrate strong problem-solving skills. In 2018, Francisco joined FM:Systems as a Technical Support Specialist, where they provided application support to customers, ensuring the best customer experience. Francisco "Cisco" also worked as a Technical Support Dispatcher, handling customer calls and gathering accurate information. In 2020, Francisco joined Tyler Technologies as a Software Support Specialist, contributing to the software support team. Currently, Francisco is a Product Specialist at Clever Devices, using their technical expertise to provide support and assistance.

Francisco "Cisco" Ojeda, CSM has a diverse education history. Francisco "Cisco" attended Appalachian State University, where they pursued a major in Management Information Systems and a minor in Computer Science. The exact duration of their enrollment at the university is not specified.

In addition to their university education, Francisco also completed a program at Code The Dream in 2018, focusing on JavaScript.

Furthermore, Francisco has obtained several certifications to enhance their professional skills. Francisco "Cisco" holds an AWS Certified Cloud Practitioner certification from Amazon Web Services, acquired in April 2021. Francisco "Cisco" is also a Scrum Master Certified (SMC) from the Scrum Alliance, which they obtained in December 2019. Additionally, they have completed courses on Service Metrics for Customer Service, Cultivating Mental Agility, and Developing Adaptability as a Manager, all on the LinkedIn platform. It should be noted that the specific month of acquisition for the LinkedIn certifications is not provided.

Lastly, Francisco has mentioned two certifications, HDI Support Center Analyst and SAS Certified Base Programmer for SAS® 9, but the details regarding the institution and dates of acquisition are not provided.