Almir Silva

Almir Silva possesses extensive experience in customer success and IT management, currently serving as Director of Latam Customer Success at CleverTap while also being a member of the Customer Experience Commission at Board Academy Br. Silva has previously held senior roles at Salesforce, where significant achievements included leading regional customer success efforts and fostering diversity initiatives. Additionally, Silva contributes as a volunteer coach at Instituto Semear, mentoring low-income youth, and is actively involved in professional networking through Board Club. An educational background includes post-graduate degrees in IT Network Computing and Business Management Strategy from respected institutions such as Universidade de São Paulo and Instituto Nacional de Pós-Graduação.