Alex Martin

Alex Martin is an accomplished Customer Support Operations Manager at Swapcard, with a career spanning various leadership roles in customer care and operations. At TravelPerk, Alex held positions as Payments & Refunds Team Leader and Customer Care Team Lead, demonstrating expertise in managing teams and meeting key performance indicators. Prior experience at Accenture includes serving as a Team Lead, overseeing a team of 15 employees while successfully exceeding quality and productivity targets. Alex has a strong background in training and development, having designed and implemented strategic initiatives and training programs for global teams. Alex holds a Higher National Diploma in Leadership and Management from Dorset College Dublin and a Higher National Diploma in Hospitality Administration/Management from Kendal College.