Scott Gilsenan

Scott Gilsenan is an accomplished Major Incident Manager with over eight years of extensive experience in managing IT service recovery processes within the financial sector. Currently serving as Lead Incident Management Coordinator at TravelPerk since January 2022, Scott previously held roles at Netcompany, where responsibilities included overseeing the lifecycle of P1 and P2 Major Incidents for Highways England IT corporate services. Prior positions include Major Incident and Problem Manager at both Ladbrokes Coral and HSBC, where Scott developed a strong background in managing complex IT incidents and problem resolution. Early career experience includes roles as a Senior Computer Operator at HSBC and a Computer Operator at first direct, where Scott focused on hardware and software fault investigations and operational support. Scott holds a degree in Computer and Media Studies from Leeds Trinity University.