Ana Keating currently serves as the Global Head of the Service Desk at Origina, leading efforts to optimize technical service delivery. With significant experience in customer service and support operations, Ana also holds the position of Global Head of Customer Service at FARFETCH and previously served as Director of Customer Support Operations, EMEA at ClickUp. Ana's career includes key roles at Zendesk and The Stars Group, where a focus on operational excellence and customer satisfaction was paramount. Prior to these roles, Ana gained valuable experience as a director at Zynga, overseeing the establishment of operations in Dublin, and as a sales manager at Dell. Ana's educational credentials include degrees in Business and Information Technology from Trinity College Dublin and several postgraduate qualifications in Digital Transformation, Advanced Performance Management, and International Business from University College Dublin. Notable achievements include winning the CCMA Best Contact Centre Award in 2011 and the Best Training Program Award in 2012.
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