Robert Rosario

Robert Rosario has over 10 years of experience in the operations and engineering sector. In 2019, they began working at CLICS as the Director of Operations and Operations Manager. In 2018, they joined ecoATM Gazelle as Senior Manager Product Support Engineering, where they managed a Product Support Engineer team in review of kiosk operations and identifying technical issues related to machine/kiosk performance. Robert also provided guidance for data-mining and direction on complex technical resolutions, developed, implemented, and monitored policies and processes for kiosk support teams, and identified process improvements and led change management solutions to improve overall kiosk performance and productivity.

From 2010 to 2018, Robert worked for ecoATM Gazelle as Technical Operations and Support Manager, Field Services Supervisor, and Support Agent III, Materials Coordinator. As Technical Operations and Support Manager, they managed special technical operations and engineering improvement projects to support over 3600 automated cell phone trade-in and recycling kiosks nation-wide. Robert also led a team of support technicians responsible for resolving over 4000 technical support cases weekly, achieved a 5% improvement in system uptime, reduced total time for repairs, increased first time repair rate, and greatly drove down costs related unscheduled repairs and overall kiosk production. As Field Services Supervisor, they managed a team of Tier 2 Service Technicians building hardware, installing software, and performing on-site repairs across San Diego, Orange, Riverside, and Los Angeles counties. Robert also maintained routers on ECM network for over 2500 kiosks, monitored Private APN network, and partnered with vendors to create and improve processes for repairs. As Support Agent III, Materials Coordinator, they maintained and repaired electro mechanical motor systems and PCs for kiosks in San Diego, Orange, and Los Angeles Counties, and assisted in kiosk software configuration and preparation for over 1000 units.

From 2003 to 2010, Robert worked at Del Mar Fairgrounds as Lead Exhibit Worker.

Robert Rosario earned a Bachelor's degree in English Language and Literature/Letters from San Diego State University between 2006 and 2009.