Tonia Spencer

Tonia Spencer is a skilled Product Support Specialist at Clinical Ink since August 2022, with a diverse background in customer and technical support roles. Prior to this, Tonia was an Agent Support Specialist at Side from August 2021 to June 2022, where responsibilities included defining support processes and addressing customer inquiries. Experience at IBM from March 2019 to August 2021 involved providing first-tier technical support and troubleshooting for internal clients. Tonia also served as a Customer Success Manager at Iron Mountain from March 2013 to October 2018, delivering training on proprietary software and managing client proposals. Tonia's early career included roles focused on customer service and support, contributing to a well-rounded expertise in client relations and technical problem-solving. Education was completed at Gwinnett Technical College.