Amy Moffatt

Amy Moffatt has a diverse work experience spanning over the years. Amy is currently working as a Senior Manager, Customer Onboarding at Clio - Cloud-Based Legal Technology since August 2021. Before that, they held the position of Senior Director, Customer Experience at Intiveo from January 2021 to August 2021. At Intiveo, they also served as Director, Customer Experience from October 2018 to January 2021. Prior to that, they worked as a Director, Customer Success at Fatigue Science from March 2016 to September 2018.

Amy also has experience in client services and account management roles. Amy worked as a General Manager, Client Services at Metasoft Systems Inc. from September 2015 to February 2016. Before that, they held the position of VP, Customer Success at Ipsos from January 2012 to September 2015. At Ipsos, they provided senior oversight to client success teams and was responsible for client retention, relationship development, and department goals.

In their earlier career, Amy worked at Vision Critical as a Group Account Director, Global Partner Program from August 2009 to December 2011, where they led the Client Services division. Amy also served as an Account Director and gained expertise in SaaS organization, software implementation, and client development. Additionally, they worked at Cossette Communication Group as an Account Director (Contract Position) and at RMG Connect in various roles, including Account Director, Account Supervisor, and Account Manager.

Overall, Amy Moffatt has a broad range of experience in customer onboarding, customer experience, customer success, client services, and account management.

Amy Moffatt completed their Bachelor's degree in English from the University of Victoria from 1994 to 1998. In 2003, they obtained a Professional Certification in Direct Marketing from the Canadian Marketing Association. Amy then pursued a Diploma in Marketing and Public Relations (Professional Communications) from Douglas College from 1998 to 2000. Later, in 2009 to 2010, they studied Principles of Market Research at the University of Georgia, although they did not earn a degree in this field.