Natalie da Silveira Franks

Natalie Da Silveira Franks currently serves as Team Lead for Payment Operations at Clio, where responsibilities include optimizing chargeback functions and managing operational workflows. Prior to this role, Natalie held the position of Risk Analyst at AffiniPay, focusing on fraud minimization and chargeback management. Previous experience includes roles at MyCase as Senior Payments Solution Specialist, overseeing applicant onboarding and dispute representations, and earlier positions in legal support and internships at The Herring Law Group, Trench Rossi Watanabe, and Zen-Noh Grain Brasil. Natalie holds an MBA in Finance from Pepperdine Graziadio Business School, along with a BA in International/Global Studies and various certificates from UC Santa Barbara.