TC

Tara Cain

Senior Customer Success Manager at Clio

Tara Cain has a diverse work experience spanning different roles and industries. Tara began their career at BC Legal Management Association, where they served as the Chair of the Trainers Sub-section and later volunteered as a committee member for the 2012 conference. Tara also contributed articles to Briefly! on topics related to social media.

Tara then worked at Clark Wilson LLP as a Training, Document, and Software Support Specialist, providing training, technical writing, and user support to lawyers and staff. Tara played a key role in HotDocs automation and assisting the marketing department.

Tara also gained experience as a Technology Educator at Davis LLP, delivering exceptional service and creating course content. At Canadian Paralegal Institute, they were a speaker, sharing their knowledge with others.

Tara's involvement in the legal industry continued at BTM Lawyers LLP, where they worked as a contractor, assisting with the transition to Microsoft Office 2007 and 2010. Tara developed templates, macros, and provided training.

Tara then joined the Law Courts Center as an Adjunct Instructor, conducting workshops on Twitter and LinkedIn for law firms. Tara developed training plans, course materials, and facilitated workshops on social media.

Tara's passion for legal technology led their to Clio - Cloud-Based Legal Technology, where they worked in various roles. Tara started as a Customer Support Specialist before becoming a Customer Support Team Lead, guiding a team of Support Specialists and optimizing support workflows. Tara then transitioned to the role of Customer Onboarding Team Lead, leading a team of Onboarding Specialists and cultivating enduring client connections. Tara is skilled in problem-solving and conflict resolution.

In addition to their roles at Clio, Tara has been a speaker at the Clio Cloud Conference on multiple occasions. Tara hosted sessions on various topics such as best practices for using Tasks in Clio Manage, designing a Bill Theme within Clio Manage, and streamlining workflows using Zapier.

Throughout their career, Tara has demonstrated a commitment to enhancing legal professionals' skills and knowledge. Tara served as a Freelance Contractor for the Chartered Professional Accountants of British Columbia and as a volunteer committee member for the BC Legal Management Association conference.

Overall, Tara Cain possesses a wealth of experience in legal technology, customer support, training, and event organization, making their a valuable asset in any organization.

Tara Cain has a diverse education history that includes various training programs and certifications. In 1990 to 1993, they obtained a High School Diploma from River East. Tara then pursued a Legal Administrative Assistant program at Herzing Career College from 1995 to 1996. In 2002, Tara completed a training program called "The Art of First Response" at Talk Techniques Inc.

Starting in 2003, Tara attended several training programs at different institutions. Tara completed courses in Microsoft Access 2000, Microsoft Visio 2000, and Adobe Acrobat 5.0 at On-Track Computer Training. Additionally, they underwent a Train the Trainer Customization and Implementation Course for DOCS Open at Hummingbird Ltd. In the same year, Tara also received training in Microsoft Word 2010 at PayneGroup Inc. and Electronic Filing System (EFS) at BC Land Title & Survey Authority.

In 2004, Tara attended Langara College and obtained a degree in Train the Trainer Series 1, focusing on training. Tara also completed a Train the Trainer and Customization Course for HEAT Help Desk Software at FrontRange Solutions. The following year, they underwent a Train the Trainer Program for Elite Enterprise at Thomson Reuters.

In 2006, Tara participated in the Train the Trainer Program for iManage WorkSite at RBRO Solutions Inc.

Finally, in 2013, Tara obtained a certification as a Microsoft Office Word 2010 Expert.

Note: It is important to disclose that the provided information does not include any assumptions beyond what is explicitly stated in the given experiences.

Links

Timeline

  • Senior Customer Success Manager

    February 1, 2024 - present

  • Speaker Best Practices Clio Tasks Clio Cloud Conference 2022

    October, 2022

  • Speaker Anatomy Of A Bill Theme Clio Cloud Conference 2019

    October, 2019

  • Customer Onboarding Team Lead

    February, 2019

  • Speaker Work Like An Attorney Think Like A Developer Clio Cloud Conference 2018

    October, 2018

  • Customer Support Team Lead

    June, 2017

  • Customer Support Specialist

    August, 2016