Carolina R.

Carolina R. has a diverse work experience in various managerial positions. Carolina started their career at the Servicio Nacional de Capacitación y Empleo as a Reclutador y Capacitador. Carolina then worked at BT as a Coordinador de Capacitación, Calidad & Mejora Continua in a call center environment. After that, they joined Grupo EULEN as a Coordinador de Recursos Humanos y Administración/Capacitación en Operaciones Call Center. Carolina then worked at Agencia B12 as a Call Center Manager, managing the resources, training, quality, and administration of the Axtel campaign. Carolina then joined Convertia as a Call Center Senior Manager, overseeing various operations such as sales, customer service, retention, and post-sale. Carolina later worked at Grupo Salinas in a similar role, managing sales and customer service operations. Most recently, they worked at Clip as a Sales Senior Manager Resellers, responsible for coordinating various activities such as data analysis, training, and operational improvements. At this role, they focused on implementing strategies to improve key performance indicators and business intelligence for process improvements. Carolina also has extensive experience in dialer strategies, campaign generation, and omnichannel communication as a Call Center Senior Manager. Throughout their career, Carolina R. has demonstrated their expertise in managing teams and optimizing operational processes.

Carolina R. has an extensive education history. Carolina obtained their Bachelor's degree in Organizational Communication from the Universidad Nacional Autónoma de México from 2008 to 2012.

Following that, Carolina pursued further studies and obtained various certifications. In 2018, they received certifications in Customer Relationship Management from both Salesforce and inConcert. In 2019, they completed a diploma in Google Ads from Convertia. In 2020, they acquired knowledge in constructive leadership and operational management with a commercial focus from Harvard University.

Carolina then enrolled in UNIR México and completed a diploma in Business Management in 2021 and a diploma in Business Administration and Management in 2020 from UNIR - La Universidad en Internet. Carolina furthered their education at UNIR México and earned a Master of Business Administration (MBA) degree with a specialization in Business Administration and Marketing & Technology from 2020 to 2022.

In addition to their academic achievements, Carolina obtained a certification in Direct Competencies from UNIR México in February 2022. Carolina also holds the qualification of being a Capacitador por parte de STPS from the Secretaría del Trabajo y Previsión Social; however, the specific date is unavailable.

Most recently, in 2022, Carolina pursued a specialization in Online and Offline Marketing and Technology from UNIR - La Universidad en Internet.