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Mark Farrant

Head Of Operational Optimisation - Retail at Close Brothers Premium Finance

Mark Farrant has a diverse work experience spanning several roles and industries. Mark worked for Close Brothers Premium Finance from 2010 to 2022, starting as an Administrator and progressing to roles such as Quality Evaluator and Coach, Customer Service Manager, and Operations Manager. In their most recent position as Head of Operational Optimization - Retail, they were responsible for improving operational efficiency. In addition to their time at Close Brothers, Mark also served as an Assistant Coach for Surrey County Cricket Club from 2013 to 2014. Mark also co-founded Spikes Coaching Ltd. in 2010, where they held the position of Managing Director until 2014.

Mark Farrant's education history consists of two periods. From 1996 to 2003, they attended Scarborough College, where they did not pursue a specific degree or field of study. Following this, they attended the University of Wales Institute, Cardiff from 2005 to 2008, where they obtained a Bachelor of Science (BS) degree in Sports Coaching.

Links

Timeline

  • Head Of Operational Optimisation - Retail

    February, 2022 - present

  • Business Operations And Operational Excellence Manager

    October, 2019

  • Operational Excellence Manager

    January, 2019

  • Continuous Improvement Manager

    January, 2018

  • Service Quality Manager

    November, 2016

  • Operations Manager

    May, 2016

  • SME Contact Centre Transformation

    July, 2015

  • Customer Service Manager

    November, 2014

  • Quality Evaluator And Coach

    October, 2013

  • Administrator

    May, 2010

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