Nikko Matias

Nikko Matias possesses extensive experience in customer service, sales support, and administrative roles across various industries. Currently serving as a Sales Support Specialist at Cloud Bridge since August 2022, responsibilities include monitoring deal progress and contributing to sales and marketing initiatives. Previous roles include Senior E-Commerce Customer Service Representative at Legendary Virtual Assistants, where professional customer support was delivered, and Renewal Specialist at Teletech, handling customer account inquiries. Additionally, time spent at Convergys as a Technical Support Specialist involved problem-solving for computer issues. Earlier positions at Fitness First and Teleperformance focused on sales, customer retention, and administrative tasks, complemented by foundational experience as a Food and Beverage Attendant at McDonald's. Nikko holds an Associate's Degree in Multimedia Arts and a Bachelor's Degree in Forestry and Natural Resources from the University of the Philippines.