Ncumisa Ndungane

Ncumisa Ndungane is an accomplished Technical Support Operations Manager at Cloud Direct since February 2021, overseeing technical support and managing customer escalations. Previously, Ncumisa served as a Cloud Support Team Leader, responsible for managing technical Cloud support engineers and task delegation. Prior experience includes a role as Technical Support Team Leader for the APAC & EMEA regions at RetailNext, focusing on technical escalations and customer satisfaction. Ncumisa's career began at MWEB as a Customer Service Representative, progressing through positions such as Junior Network Engineer at NSC Global and Network Engineer at Internet Solutions. Ncumisa holds a Higher Certificate in Economic and Management Sciences from the University of South Africa and multiple IT certifications, including ITIL V3 Foundation and CCNA Cisco Certification.