Ulises Pichardo is a seasoned professional with extensive experience in technical account management and escalation services. Currently serving as Senior Director of Technical Account Management at Cloud Software Group since January 2023, Pichardo previously held various leadership roles at Citrix, including Director and Senior Manager of Priority Services, and Sr. Escalation Manager. Pichardo's career at Citrix Systems spanned over a decade, during which roles included Manager of Escalations and Lead Escalation Engineer for Critical Situations. Prior to Citrix, Pichardo worked as a Technical Support Engineer and Systems Engineer at YupiMSN and Yupi Internet, respectively, starting a career in the field in 1999. Pichardo holds a Bachelor's degree in Business Administration and Management from Florida International University.
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