Lee Prall

Director Of IT at Cloud5 Communications

Lee Prall has a diverse work experience starting from 2006. From 2006 to 2007, Lee worked as an Interviewer at Statistics Canada, where they conducted interviews with survey respondents and performed general office tasks. In 2007, Lee joined UPS as a Service Level Coordinator, responsible for overseeing the daily performance of inbound representatives and managing inbound telephone coverage. From 2009 to 2018, Lee worked at Cloud5 Communications, starting as an Operations Control Centre Manager, overseeing the 24/7 control centre team and troubleshooting telephony and infrastructure issues. Later, Lee became the Manager of IT Infrastructure, managing IT infrastructure for the contact centre line of business and handling vendor relationships. In 2019, Lee was promoted to Director of IT at Cloud5 Communications, taking on a more senior role.

Lee Prall attended Saint Mary's University from 2000 to 2006, where they obtained a Bachelor of Arts degree. Their field of study included Political Science, International Development Studies, and Economics. Prior to that, in 1999, they briefly attended the University of Ottawa, although specific details about their degree and field of study during that time are not available.

Links

Timeline

  • Director Of IT

    January, 2019 - present

  • Manager Of IT Infrastructure

    March, 2018

  • Operations Control Centre Manager

    April, 2009