Daniel Ring

Senior Technical Support Engineer at Cloud9 Technologies

Daniel Ring has held various technical support roles, from service desk analyst to technical consultant. Daniel has experience in managing hardware and software issues, providing customer guidance and support, and working on major IT projects. Daniel has also demonstrated skills in man management, point of escalation, and daily reporting in their role as a Service Desk Team Lead. Additionally, Daniel has experience in completing KPMG collections, daily builds of laptops and desktops, data wiping of PCs, and maintaining customer asset stock reports. Daniel's expertise extends to liaising with customers and engineers, resolving technical issues, and ensuring database accuracy.

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Timeline

  • Senior Technical Support Engineer

    February 1, 2024 - present

  • L2 Client Support

    March, 2019