João Santos Pereira

João Santos Pereira has a diverse work experience starting in 2010 as a Front Office Trainee at Circus Hostel&Hotel. João then worked as a Human Resources Trainee at Sheraton in 2011 and as a Backoffice Operations Agent at W Hotels from 2012 to 2013. In 2014, they became the Football Operations Manager & Head of Recruitment at Go Pro Sport Management, a role they held until 2016 when they moved to Confidence - gestão de carreiras and continued in the same position. In 2018, João joined Shiptimize as the Business Development Manager, Iberia until 2019. João then transitioned to Club Bolivar as the First Team International Scout from 2019 to 2020. In the same year, they joined Eager Tourist as the Partner and Director of Eager Tourist Europe. Currently, João Santos Pereira works at CloudBeds as a B2B Customer Coach and Talent Acquisition Specialist. Overall, their experience includes roles in talent acquisition, customer coaching, business development, and football operations management.

João Santos Pereira holds a Master's degree in Sports Management and Administration, which they obtained from Universitat Pompeu Fabra between 2013 and 2014. Prior to this, they earned a Bachelor's degree in Hospitality Management from ISEC - Instituto Superior de Educação e Ciências, where they studied from 2007 to 2010. In addition to their formal education, they have obtained several certifications from LinkedIn, including Cybersecurity Awareness: Phishing and Whaling, Phone-Based Customer Service, Communication Foundations, Customer Service Foundations, Customer Service: Creating Customer Value, Customer Service: Problem Solving and Troubleshooting, Remote Work Foundations, Working with Upset Customers, Customer Service: Managing Customer Expectations, and How to Manage Feeling Overwhelmed. These certifications were all obtained in 2020.