Kim Michael Mercado

Kim Michael Mercado has a diverse work experience in customer service and operations. KIM MICHAEL is currently working as a Customer Experience Coach at Cloudbeds since September 2021. Prior to this, from 2018 to 2021, they worked at WorldRemit where they held multiple roles including Operations Executive, Deputy Team Manager, and Customer Service Executive. In these roles, they handled various tasks such as monitoring transactions, assisting customer service executives, providing feedback and coaching, and ensuring customer satisfaction. Before joining WorldRemit, Kim worked as a Property Specialist at The Mactan Newtown, where they achieved significant sales success and presented projects to clients.

Kim Michael Mercado attended the University of the Philippines from 2013 to 2017. However, the degree and field of study are not specified. In September 2019, they obtained a Lean Six Sigma Yellow Belt Certification from 100% Effective Ltd.