Thomas Burns

Thomas Burns is an experienced professional with a diverse background in business intelligence, data analysis, customer satisfaction, and operations management. Thomas has an MBA and is a Certified Fraud Examiner (CFE) and an Accredited Counterintelligence Special Agent (ACDA).

Thomas is currently working as the Director of Business Intelligence at CloudBolt Software, where they collaborate with department stakeholders to deliver BI projects, defines project requirements and roadmaps, and contributes to the development of KPIs and strategic decision-making. Previously, they served as a Sr. Sales/Financial Analyst at CloudCheckr, where they translated raw data into meaningful business insights and played a pivotal role in the sale of CloudCheckr to NetApp.

Before that, Thomas held leadership positions at Continuum Global Solutions, Concentrix, and Sutherland, where they managed operational, financial, and performance metrics for large-scale customer service and contact center operations. Their responsibilities included strategic planning, continuous improvement, and achieving company and client KPIs.

Thomas also has a strong background in telecommunications, having worked at Verizon Wireless in various roles such as Associate Director of National Telesales Operations, Manager of Forensic Audit, and Supervisor of Supply Chain. Additionally, they have experience in financial analysis and training consulting.

Early in their career, Thomas worked at The White House as a Resident Staff & Security Manager.

Overall, Thomas Burns brings a wealth of experience and expertise in business intelligence, data analysis, customer satisfaction, and operations management to their current role at CloudBolt Software.

Thomas Burns, MBA, CFE, ACDA, is an individual with a strong educational background. Thomas obtained a Master of Business Administration (MBA) degree from Medaille University in 2006, with concentrations in Finance and Leadership. Prior to that, in 2003, they completed their Bachelor's degree in Organizational Management from Roberts Wesleyan University. Thomas has also pursued additional certifications to enhance their professional expertise. Thomas obtained the FinOps Certified Practitioner designation from the FinOps Foundation in March 2023. In 2012, they earned the ACL Certified Data Analyst certification from ACL, as well as the Certified Fraud Examiner certification from the Association of Certified Fraud Examiners (ACFE). Additionally, in 2009, they achieved the Teradata Advanced SQL certification from Cerulium Corporation.