Continuum Global Solutions is an omni-channel contact center platform with more than 15,000 employees in 15 countries worldwide.

Outsourcing

Continuum Global Solutions

Continuum Global Solutions' headquarters in Los Angeles, CA, United States

Monica Granath

Josh Williams

Gervasi Catina

Lisa Kojis

Daniel Underhill

Jeff Hyder

Joshua Musico

Mishika S.

Jessica Rogers

Wesley O'Brien

Camille Gardener- Lewis

Kathleen H.

Judith Huizinga

Janika Cross

Sarah John

Micaela Forjan

Jim Pepler

Toni-Ann Foskin

Scott Kendall

Darryl Milam

Paula Pickett Hicks

Martin Ryder

Rainer Diekmann

Edmin Michelle Lucero

Gabriela Lantigua

Duke Whitman

Johannes Yarbug

Dennis de Smidt

Cliff Prewitt

Richard Goodenough

Lisa Barshofsky

Ca Nitin Giriraj Sharma

Fernanda Alarcón

Valeria Herrera

Iara Yamila Hasman

Jocelyn Jazmin Monedo

Cesar Gonzalez

Abhimanyu Chauhan

Armando Santiesteban

Iris Adjissi

Apurva Purohit

Kim Otte

Daniela Elias

Stephen Roth

Micoya Brown

Manuel Prieto

Amul Pancholi

Janelle Burns

Linda Kreeft

Blanca Vidales

Rosalind Crisostomo

The Human Resources & Talent Acquisition team at Continuum Global Solutions is responsible for recruiting, hiring, and onboarding top talent across the company's 15 countries. They collaborate to develop workforce strategies, ensure compliance with local and global regulations, and support employee engagement and development initiatives to maintain a productive and satisfied workforce. This team plays a crucial role in shaping the company's culture and driving its growth by managing talent acquisition processes and workforce management efficiently.

Human Resources & Talent Acquisition

The Customer Support Team at Continuum Global Solutions is dedicated to providing exceptional service and ensuring customer satisfaction across various channels. Comprised of roles such as Customer Care Representatives, Customer Service Specialists, and Customer Advocates, the team handles inquiries, resolves issues, and offers support to clients worldwide. Their primary focus is to enhance customer experience and maintain high-quality service standards, leveraging their expertise and a deep understanding of the company’s omni-channel platform.

Customer Support Team

The Finance and Accounting team at Continuum Global Solutions oversees financial planning, budgeting, accounting, compliance, and financial reporting. This team ensures accurate financial records, manages company resources, and provides strategic financial insights to support business development and growth across multiple regions.

Finance and Accounting

The Information Technology team at Continuum Global Solutions ensures the smooth operation, security, and development of the company's omni-channel contact center platform. They handle application development, network engineering, system administration, IT operations management, and client services, while also overseeing data warehousing and network operations. This multidisciplinary team provides crucial support and technological innovation to maintain seamless global operations.

Information Technology

The Leadership Team at Continuum Global Solutions is responsible for setting the strategic direction and overseeing the operational execution across all functions of the company. This team ensures alignment with corporate goals, drives growth and innovation, manages resources effectively, and implements policies that support the workforce and organizational culture across its global footprint.

Leadership Team

The Operations Team at Continuum Global Solutions is responsible for overseeing the efficient and effective delivery of contact center services across various global locations. They manage daily operations, ensure compliance with company standards, and drive continuous improvement initiatives to enhance overall performance and customer satisfaction.

Operations Team

Continuum Global Solutions

Org chart

Teams

Human Resources & Talent Acquisition

Customer Support Team

Finance and Accounting

Information Technology

Leadership Team

Operations Team

Offices

Continuum Global Solutions

Org chart

Teams

Human Resources & Talent Acquisition

Customer Support Team

Finance and Accounting

Information Technology

Leadership Team

Operations Team

Offices

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