Micheal Mancini

Micheal Mancini has a diverse work experience in various roles and companies. Micheal started their most recent role in 2022 as a Salesforce - Service Cloud professional at Salesforce. Prior to that, they worked at CloudCheckr from 2016, where they held multiple positions, including Cloud Support Engineer Tier II, Quality Assurance Engineer, and Cloud Support Engineer I. At CloudCheckr, they were responsible for troubleshooting technical issues related to cloud environment services, providing work-around solutions, and conducting post-release validation testing. Micheal also worked as a Business Development professional at Novitex Enterprise Solutions from 2015 to 2016. Before that, they worked at Paychex from 2010, where they held various roles such as HR Online Implementation Coordinator, HR Online Advisor, National Sales Representative, and HRS Client Service Advisor - 401K. In these positions, they were involved in coordinating data synchronization, providing technical support to clients, training users on HRIS applications, troubleshooting computer systems, and building benefit plans.

Micheal Mancini completed their Bachelor's Degree in Social Work/English from St. John Fisher University from 1996 to 1999. In 2016, they pursued web development by enrolling in the Rob Percival Web Developer Course 2.0. Micheal also attended Chemeketa Community College, although the specific dates and field of study are unknown.

In terms of additional certifications, Micheal obtained the Salesforce Certified Service Cloud Consultant certification from Salesforce in January 2023. Micheal also acquired the Networking Foundations: Networking Basics certification from LinkedIn in January 2022. While Micheal has listed the AWS Cloud Practitioner Certification, Salesforce Certified Administrator (SCA), and Salesforce Certified Platform App Builder Certification, the obtained months and years are not provided for these certifications.