Ken T. is an accomplished Customer Operations Manager at Cloudera since August 2021, leading the Japan Technical Support Team while also serving as a TSANet Japan Regional Forum Member and Cloudera Cares Ambassador. Ken operates a consultation business, The Pacific Connection, focused on cultural intelligence for Japanese companies expanding globally. Previous roles include Principal Support Services Manager at Citrix and Customer Escalation Manager at Dell EMC, where Ken led efforts in customer success and escalations. With extensive experience in technical support, Ken has held various positions at organizations like EY, Dell EMC, and Navisite, and possesses a B.A. in International Business from the University of San Francisco.
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