NW Natural
Amber J. is an experienced Customer Experience professional with a strong background in leading teams and enhancing customer satisfaction across various industries. Currently serving as a Customer Experience Product Manager at NW Natural since February 2023, Amber previously held roles such as Customer Experience Director at Tripwire, where management of a customer experience program and cross-department initiatives was essential. Other significant positions include Director of Customer Onboarding at Ascend Software, where Amber implemented new KPIs and improved time-to-value, and Director of Customer Experience at Learning.com, achieving high net retention rates and scaling self-service options. Amber's extensive career also includes critical roles at Blizzard Entertainment and digital customer service at Dark Horse Comics, complemented by a strong educational foundation from the University of Alaska Anchorage.