Ying Mao

Ying Mao is an experienced professional in technical account and incident management, currently serving as a Critical Account and Incident Manager at Cloudera since June 2017. Responsibilities include collaborating with account teams to enhance service delivery, providing executive updates on account statuses, and ensuring adherence to service level agreements. Previous roles include Technical Account Manager positions at Shanghai Jiyi Information Technology Co., Ltd., and CAPS enterprise, where Ying focused on presales support, service delivery management, and client relationship development. Additionally, Ying held management positions in educational and technical environments, demonstrating expertise in IT infrastructure project management and customer support. Ying possesses a degree in Information Technology from IMT Atlantique and an MBA from Antai College of Economics & Management, Shanghai Jiao Tong University.