Edson Viana is a seasoned professional with extensive experience in technical support and management, currently serving as a Senior Technical Support Manager at Cloudflare since October 2020. Prior roles at Cloudflare include Technical Support Manager, Senior Technical Support Engineer, and Technical Support Engineer. Edson previously worked at Atlassian as a Premier Support Engineer, collaborating with the partner company e-Core in São Paulo, Brazil. Additional experience includes serving as Technical Support Team Lead for Latin America at HCL Technologies and IBM, where roles encompassed various leadership and specialist positions from 2007 to 2017. Edson began a career in technical consulting with positions at MASTERDOM Consultoria e Informática and Soft Consultoria, following an internship at TELESP. Edson holds an MBA in IT Strategic Management from FGV - Fundação Getulio Vargas and a Bachelor's degree in Information Technology from Universidade Cidade de São Paulo, along with a Technician degree from ETEC - Escola Técnica Estadual de São Paulo.
This person is not in the org chart
This person is not in any teams
This person is not in any offices