Miles Smith is a Customer Solutions Engineer at Cloudflare since May 2021, specializing in optimizing Cloudflare services for enterprise customers to meet their strategic infrastructure and business goals. Prior to this, Miles held the position of Customer Success Manager at Cloudflare, focusing on ensuring customer satisfaction and retention. From October 2018 to April 2021, Miles worked as a Customer Success Manager at Forrester, where engagement with high-tech and energy industry clients facilitated the maximization of business value through strategic projects. Earlier experience includes serving as an Assistant Contract Manager at SUEZ, managing public sector development and overseeing a portfolio of Local Authority clients for effective recycling service operation. Miles holds a Master of Science in Marketing (B2B Specialism) from Alliance Manchester Business School and a degree in History from the University of Bristol.
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