Nerio Musa

Nerio Musa has extensive experience in support management within the technology sector, currently serving as Head of Support for the APAC region at Cloudflare, Inc. since September 2019. Prior to this role, Nerio held various positions at Quest Software from 2004 to September 2019, including Support Manager, where responsibilities encompassed customer and employee satisfaction and service delivery optimization, Team Lead, where mentoring and escalated customer interactions were key, and Sr. Support Engineer, focusing on knowledgebase content and high-profile customer support. Nerio also served as Support Manager at Dell following Quest's acquisition and began the career as a Technical Support Engineer at Microsoft, providing support for Exchange products. Educational qualifications include a Master of Laws (LLM), a Master of Business Administration (M.B.A.), and a Professional Diploma in Management, all from The Open University.