Shane Herman is a seasoned technology executive currently serving as Senior Director of Escalation Engineering at Cloudflare since February 2025. Previously, Shane held the position of Senior Director of Customer Engineering at Adobe from June 2019 to February 2025, leading a global team of over 200 in delivering customer-focused solutions for Adobe Commerce Cloud, achieving significant automation and outage reduction. With a substantial tenure at Cisco from August 1996 to June 2019, Shane advanced through various roles, including Director of Customer Experience and Senior Manager of Cloud Managed Services, where leadership supported a $250M revenue stream and grew managed service revenue significantly. Shane's career began as the founder of Nabi Networks, Inc., a regional B2B service provider, following a Bachelor’s degree in Communications and Technology from Texas State University.
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