Tony Cheng

Tony Cheng is an experienced technical support professional with a robust background in product support engineering. Currently serving as a Senior L2 Product Support Engineer at Proofpoint since November 2017, Tony has also held a similar role at Cloudmark since January 2017. Prior experience includes a significant tenure at Symantec from November 2004 to December 2016, where Tony progressed to a Principal Technical Support Engineer, providing backline support on Messaging and Web Security products and acting as the last point of escalation for challenging cases. Tony's career began with technical support roles at companies such as Kyocera Mita and Maximizer Software, complemented by formal education in Information and Communications Technology from Macquarie University and ongoing self-study in the field.