Brendan Collins

Brendan Collins has a diverse work experience spanning multiple industries and roles. Brendan has extensive experience in customer success and support, having worked as a Senior Customer Success Manager and Customer Success Manager at CloudTalk. Prior to that, Brendan worked as a Customer Support Representative at the same company.

In the non-profit sector, Brendan has held various roles at the Greater Victoria Coalition to End Homelessness and PHS Community Services Society. At the Coalition, they served as a Team Lead, overseeing the operation of a temporary housing facility and providing support to staff and residents. At PHS Community Services Society, Brendan worked as a Mental Health Worker, supporting homeless individuals and addressing their needs.

Brendan also has experience in the field of education. Brendan worked as an English Teacher at Hyunjae Language Academy and Herald School English Academy, teaching elementary and middle school children. Additionally, they worked as an Inclusion Support Worker at Kids Klub, providing support to children with diverse needs.

In the hospitality industry, Brendan has worked as a Server at Willie's Cafe & Bakery and The Keg Steakhouse + Bar, demonstrating their customer service skills.

Lastly, Brendan has experience as a Residential Support Worker & Living Assistant at Integra Support Services, supporting individuals with autism and developmental disabilities. Brendan also worked as a Camp Counselor at Kanata Montessori School, where they led and supervised activities for elementary school children, including a special needs child.

Overall, Brendan Collins has a strong background in customer success, support, non-profit work, education, and hospitality, showcasing their versatility and commitment to helping others.

Brendan Collins completed their Bachelor of Arts degree with a double major in Psychology (with a concentration) and Sociology & Social Anthropology, along with a minor in Health Studies at Dalhousie University from 2010 to 2014. In 2020, Brendan pursued a certification in Restorative Justice at Simon Fraser University. Additionally, Brendan obtained various certifications including Medication Administration Certification (MAR) from Island Health - Vancouver Island Health Authority in October 2018, Take Home Naloxone from British Columbia Harm Reduction Program in October 2018, Emergency First Aid CPR/AED C from the Canadian Red Cross in September 2018, Smart Serve from Smart Serve Ontario in March 2015, and WHMIS from Virtual WHMIS. However, the specific months and years for the obtaining of the "Serving Right Responsible Beverage Service Program - Server" certification are not provided.