Gerrlane Gloria

Gerrlane Gloria has a diverse work experience spanning over several years. Gerrlane started their career as a Customer Service Representative at Alorica in 2008 and worked in that role until 2010. Gerrlane then transitioned to the role of Production Team Leader at Alorica for two years before becoming a Procedures Specialist at Stored Value Solutions (SVS) in 2012. In this role, they handled correspondence with multinational clients, attended weekly conference calls, and reviewed and created escalation procedures.

In 2015, Gerrlane joined Booking Boss as a Customer Service Manager. In this position, they managed day-to-day operations, led and managed a team of Client Services Specialists, ensured KPIs were met/exceeded, and communicated with internal management and clients for escalated issues. Gerrlane also conducted employee performance reviews, trained new hires, and monitored customer service/support call volumes. Additionally, they were responsible for maintaining service levels according to customer Service Level Agreements (SLAs) and developing a product and domain-specific Knowledge Base.

In 2020, Gerrlane moved to AquaQuote as a Customer Experience Manager. In this role, they provided ongoing value and support to customers, ensured high customer satisfaction, and managed their product, service, and training needs.

Currently, Gerrlane works at CloudTalk as a Customer Success Manager, and they were recently promoted to the position of Senior Customer Success Manager in 2022. Gerrlane'sresponsibilities include building and nurturing strong customer relationships with top customers and utilizing CloudTalk's cloud-based call center software to enhance remote sales and support teams.

Gerrlane Gloria completed a Bachelor of Science in Business Administration with a major in Business Management from San Sebastian College - Recoletos de Manila during the period from 2010 to 2012. Additionally, Gerrlane Gloria also pursued a Bachelor of Business Administration (B.B.A.) with a focus on Business, Management, Marketing, and Related Support Services at the same institution, although the specific start and end years for this degree are not provided.