Courtney Tennison is a seasoned Senior System Analyst at Clover Health, with a wealth of experience in systems analysis and configuration. Since July 2019, Courtney has contributed to enhancing Encounter Utilization Management (EUM) efforts to improve encounter acceptance rates with Illinois Healthcare and Family Services. Prior to Clover Health, Courtney held various analytical roles at Family Health Network from 2012 to 2019, where responsibilities included transitioning EDI file formats for compliance, relationship building with Provider Health Organizations, and processing medical claims for accuracy. Earlier experience includes data entry at Family Health Network, involving managing insurance and emergency claims. Courtney holds a Bachelor of Business Administration in Finance from North Central College, earned in 2011.