Philip Hoang

Philip Hoang has a diverse range of work experience in the IT industry. Philip has worked as an Infrastructure & Cloud Support Specialist at CLS Group since July 2023. Prior to that, they were a Lead End User Support Services Specialist at the same company from February 2022 to July 2023. Philip also worked as a Senior Deskside Technician at Stefanini EMEA from March 2020 to February 2022.

Before their time at Stefanini EMEA, Philip worked as an ICT support analyst at Mulalley from November 2018 to March 2020. In this role, they provided 2nd/3rd line technical support, managed Windows 10 deployment, and troubleshooted hardware and software faults. Additionally, they were responsible for patch management and managing/editing GPO.

Prior to Mulalley, Philip worked as an IT Officer at Barnardo's from October 2017 to November 2018, where they provided IT support and maintained computer systems.

Philip also gained experience as a Technical Support Engineer at Utilize Plc from November 2016 to October 2017. During this time, they provided technical support and resolved hardware and software issues.

Furthermore, Philip worked as a Desktop Support Technical Expert at International Financial Data Services Canada (IFDS) from October 2015 to October 2016. In this role, they investigated and resolved hardware and software issues, installed PC hardware and software, and ensured incidents and tasks were resolved within agreed SLAs.

Previously, they were an IT Support Analyst at Daylesford from August 2014 to October 2015. In this role, they provided end-user IT support, monitored service availability, managed end-user hardware and software assets, and continuously improved asset and inventory management processes.

Philip also worked as an Escalations Analyst at INPS Ltd from March 2013 to August 2014. In this role, they supported users with clinical software, managed Active Directory, and logged incidents and service requests.

Before their roles in the IT industry, Philip worked in retail sales at Dixons Retail from November 2006 to June 2013, where they provided customer service and assisted with setting up and upgrading desktops, laptops, and tablets.

Lastly, Philip gained experience as a 1st Line Support/IT Helpdesk at GroupM in January 2013.

Philip Hoang attended Deptford Green from 1998 to 2003 where they completed their GCSE's. Philip then went on to study at Southwark College from 2004 to 2006, earning a Btech National Diploma in Media Moving Image. Finally, from 2007 to 2011, Philip attended the University of Greenwich where they obtained a Bachelor of Science (BSc) degree in Business Information Technology.