Emma Drummond

Emma Drummond is an accomplished Senior Insight Analyst at Virgin Money UK PLC, specializing in Customer Banking Insight since August 2017. With a robust background in reporting and data analysis, Emma has led initiatives to enhance operational reports and identified automation opportunities. Previous roles include Test and Trace Advisor at the NHS and Senior Customer Reporting Analyst at CYBG PLC, where responsibilities encompassed timely management information production, automation of reporting systems, and stakeholder engagement. Emma’s early career includes various positions at Tesco Bank, Clydesdale Bank, SSE plc, and Scottish Power Distribution Ltd, where analytical skills and team leadership were pivotal in improving processes and customer service outcomes. Emma holds a high school diploma from Kings Park Secondary.