Omar Salah is an experienced technical support professional with a strong background in complex information infrastructure and system administration. Omar's career includes roles at Dell Technologies, progressing from a Technical Support Engineer to a Senior Technical Support Engineer, where responsibilities involved troubleshooting NetWorker and data protection solutions, mentoring new hires, and managing service requests across various technologies such as MSSQL and VMware. Currently serving as a Senior Technical Engineer L3 at CME since December 2024, Omar focuses on technical support for smart energy and IoT solutions while optimizing workflows and maintaining system stability. Omar holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Ain Shams University and a High School Diploma from Al-Oruba International School in Saudi Arabia.
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