James Barnett is an IT Operations Analyst at CMS Distribution, where responsibilities include leading ticket review meetings, addressing complex issues, overseeing a phone system overhaul, and implementing new technologies for improved warehouse operations. With a background that includes IT 2nd Line Support and IT Service Desk Analyst roles, James has achieved an ITIL v4 Foundation Certification, awarded Employee Of The Year 2022 for the Castleford Office Support Team, and developed expertise in Azure, Group Policy, and PowerShell. Prior experience includes serving as a Customer Experience Adviser at Sky Betting & Gaming, where exceptional customer service skills were applied, and as a Shop Assistant at Cooplands Bakery. James holds a Bachelor of Science degree in Computer Security from Leeds Beckett University, earned between 2018 and 2021.
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