Angel Houston

Angel Houston is a seasoned professional with significant experience in claims management and client success. Currently serving as Claims Adjuster Manager at CNC Catastrophe & National Claims since October 2021, Angel has successfully improved customer satisfaction scores by 20% through client advisement and relationship building. Prior experience at Hertz included roles as Client Success Team Lead and Replacement Specialist, where strategic analysis and team training drove productivity increases of 15% and customer satisfaction rates of 98%. Additionally, Angel's background in the US Army Reserves as a Human Resource Specialist emphasizes leadership development and unit readiness improvement. Angel holds a Bachelor of Science degree in Criminal Justice with a focus on Juvenile Corrections from Georgia State University.