Lee Borton is currently the Operations Manager at the Co-op, where they focus on FCA regulated sales, service, and complaints. Previously, from 2014 to 2023, they served as the Operational Unit Lead at the Royal Bank of Scotland, leading a multi-site contact center and overseeing goals related to personal lending, credit cards, and customer service. Lee has a strong passion for coaching large teams and has successfully implemented strategies for continuous improvement and risk management in high-performance environments.
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