Masood Ansari

Masood Ansari has extensive experience in IT management and support, currently serving as an IT Manager at COA Network Inc since December 2009, overseeing network operations across the US and India with a focus on various AWS services. Prior roles include serving as a Senior Cloud Desktop Support Engineer at Ciberspring, where Masood effectively resolved Level 3 support cases for Amazon Workspaces and Windows 365 Cloud PC for a major client, Johnson and Johnson. With additional experience as an AWS Support Specialist and Level 3 End User Support for Amazon Workspaces at two other companies, accomplishments include troubleshooting complex issues and developing support documentation. Masood began a career as a Network Administrator at both OPL Solutions Pvt Ltd and V-Empower Inc, where foundational skills in network design, implementation, and security were established. Masood holds a Bachelor of Computer Applications from Osmania University.