Shakirah F.

Shakirah F. is an experienced aviation professional currently serving as a Passenger Service Agent at Cobalt Ground Solutions Ltd, representing Etihad Airways since October 2023, with a strong track record in delivering premium service across various passenger classes and managing gate operations. Prior experience includes working as a Stop Smoking Practitioner at Solutions4Health, providing behavioral support, and leading Covid-19 Lateral Flow Testing initiatives as a Team Lead in partnership with The NHS. Additional roles include customer experience and business development positions at The Pantry UK Ltd and LEGOLAND Windsor Resort, along with mentoring and coordinating logistics for youth programs at NCS The Challenge. Shakirah's early experience involves volunteering for International Citizen Service and a graduate internship at London South Bank University, where a degree in Tourism, Hospitality and Leisure Management was earned.