Cobrowse.io
Huw Edwards is a seasoned professional in customer success and account management, currently serving as Vice President of Customer Success at AB Tasty since September 2022. Prior experience includes significant roles such as Director of Customer at parcelLab, where responsibilities encompassed customer success, renewals, upsells, implementation, and support, achieving a remarkable €22m in renewal income and driving rising CSAT and NPS metrics. Edwards also led Customer Success at SessionCam Ltd, managing a team and overseeing over £12m ARR, and held various positions in marketing and account management at Lloyds Banking Group, The Bio Agency, Chemistry, Frankly Digital, and Soup, showcasing a strong track record in client retention, growth, and efficient team management. Edwards is a graduate of Royal Holloway, University of London.
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Cobrowse.io
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Be there for your customers when it matters most. Cobrowse is a leading provider of collaborative browsing solutions for customer-focussed businesses across the world. Our solutions for web and mobile applications are designed to deliver excellent customer experiences when it matters most. How your sales and support functions perform at critical moments is key to establishing trust and long-term customer loyalty. That’s why we are dedicated to one thing: delivering the most feature-rich, and flexible co-browsing solution out there. Better technology means better outcomes, for both customers and agents. Cobrowse.io provides full support for web browsing and mobile applications, integrates with a variety of CRM solutions “out of the box” and includes a wide range of value-add features, including compliant data masking, screen annotation and remote control. Cobrowse.io also comes with multiple session initiation options and is enterprise-ready, with flexible hosting options available: in the cloud, self-hosted or on-premises.