Huw Edwards

Huw Edwards is a seasoned professional in customer success and account management, currently serving as Vice President of Customer Success at AB Tasty since September 2022. Prior experience includes significant roles such as Director of Customer at parcelLab, where responsibilities encompassed customer success, renewals, upsells, implementation, and support, achieving a remarkable €22m in renewal income and driving rising CSAT and NPS metrics. Edwards also led Customer Success at SessionCam Ltd, managing a team and overseeing over £12m ARR, and held various positions in marketing and account management at Lloyds Banking Group, The Bio Agency, Chemistry, Frankly Digital, and Soup, showcasing a strong track record in client retention, growth, and efficient team management. Edwards is a graduate of Royal Holloway, University of London.