Vitali Guzman

Vitali Guzman is a Technical Support Specialist at Cobwebs Technologies since January 2023, previously serving as a Technical Support Engineer at Rapyd from December 2021 to December 2022, where responsibilities included Tier 2 issue triage and collaboration with Development teams for customer issue resolution, as well as ticket management in Salesforce and Jira. Prior experience includes a role as a Senior Application Support Specialist at Finastra from September 2018 to December 2021, also focusing on Tier 2 triage and ticket management. Earlier work as a Customer Service Specialist at Traffilog LTD from February 2016 to July 2018 involved addressing technical issues for business customers and ensuring product development met client needs through close collaboration with the development team and managerial stakeholders.