Michelle Greyling

Michelle GREYLING is a seasoned professional in business process management and customer experience with extensive experience spanning over three decades. Currently serving as Senior Manager Business Process and Transformation at Coca-Cola Europacific Partners since August 2025, Michelle previously held the position of Senior Customer Experience Manager at Yell, where responsibilities included designing end-to-end customer journeys and leading business process management initiatives. At Eskom Holdings SOC Ltd, Michelle held various senior roles, including Senior Advisor in Business Analysis, where leadership of business process improvement initiatives aligned with strategic goals was critical. Michelle is a certified CPP Champion with a strong background in geographic information systems, process management, and technology transformations, supported by a National 3yr Diploma in Cartography from the Cape Peninsula University of Technology.