Charlene Higgins

Charlene Higgins possesses a diverse background in financial services and project management, having held roles such as Resource Analyst and Business Process Analyst at Nutmeg State Financial Credit Union from April 2016 to December 2018. In these positions, Charlene facilitated transaction processing, ledger reconciliations, and cross-departmental collaboration to enhance business processes. Charlene also worked as a Member Services Specialist, focusing on customer service and transaction management. More recently, Charlene served as an Application Analyst 2, Application Analyst, and Systems Supervisor at COCC, where responsibilities included coaching employees and overseeing work assignments. Academically, Charlene holds a Bachelor of Science in Accounting from Central Connecticut State University and an MBA with a focus on Project Management from Post University, complemented by certification from the Project Management Institute.